Customer Experince & Loyalty


Customer experience and voice of the customer is more important today than ever. The lifetime value of a customer in virtually any industry shows the need for strong customer loyalty. In today's competitive environment, satisfaction is simply not enough. You need to delight customers and make them advocates for your brand and company.

Leede has been conducting customer loyalty work for over 30 years. Our experience crosses many industries and reaches both consumer and business-to-business target populations. Our tools range from simple tracking programs to advanced measurement systems like Customer Value Analysis, which puts satisfaction measurement in a real-world environment. Data is presented in an easy-to-use format that generates action.

Contact Leede today to learn how we can help you with your specific needs.