Customer Experince & Loyalty
EXPECTATIONS FOR UX & CX HAVE CHANGED. HAVE YOU CHANGED MEASURES?
CX and UX have become a standard part of most business information programs. The pandemic and recent bouts of inflation have significantly changed consumer expectations, habits and how they see brands. Have you adapted your measurement programs to address these important changes? Do you have the information you need for the next level of CX that will differentiate you from key competitors?
Leede has been conducting customer loyalty work for over 30 years. Our experience crosses many industries and reaches both consumer and business-to-business target populations. Our tools range from simple tracking programs to advanced measurement systems like Customer Value Analysis, which puts satisfaction measurement in a real-world environment. Data is presented in an easy-to-use format that generates action. Leede is also unique in its UX history, owning one of the top usability destinations in the country.
Contact Leede today to learn how we can help you with your specific needs.